Frequently Asked Questions
What sizes do the leggings come in?
Our leggings come in a variety of sizes. We have one size covering ladies from 8 to 14 and the curvy size which will cover ladies from 16 to 22. Due to the leggings being made from a portion spandex it has great stretch to cover these sizes. Make sure you use the drop down box when you are ordering to get the correct size for you.
What is the refund policy?
We are dedicated to providing awesome service and great products. For hygiene reasons we are unable to offer change of mind refunds/ replacements. Should your product arrive faulty though we can offer you a refund or replacement within 14 days of the product arriving. We’ll require photos of damage and receipt. Not all refund/replacements will be accepted and replacements will be limited to stock availability. To discuss a refund please email email@example.com.
*Refunds may not include shipping costs.
Is Local Pick up an option?
Yes, local pick up is an option. It is only available on weekends from Byford WA 6122. Please ensure you only select this option if you are able to travel to this location for pick up.
If you accidentally select this option and you need it posted you can either email firstname.lastname@example.org or contact the Facebook page (facebook is the fastest response currently). Please ensure you include the order number.
If the pick up option isn’t available from the checkout we may have had to remove it, however since pick up is only available of weekends you’ll find this option missing during the week. Contact the Facebook group to advise you want to make an order for the weekend. We’ll either temp add it back for you or create a coupon to clear the shipping cost.
How long does shipping take?
We try our best to get all our leggings packed within 3 working days of purchase. From there we send them out using Australia Post. Postage times can vary depending on which state you are. We are sending from Western Australia
Do you send international?
Sorry we do not currently ship internationally. If you know someone in Australia we can ship to their address.
Is COVID-19 currently affecting shipping times?
We are noticing that in some cases the parcels are taking a few extra days to arrive. We are trying our best to cut down packing time to avoid long waits.
Will you get any 16+ in 3/4 length?
Yes, we have small supplies of 3/4 leggings. Please message the facebook group and we can arrange 3/4 in your pattern. If we are unable to we’ll let you know.
Can I get a tracking number?
Yes, as long as you enter an email address in when you are ordering you’ll receive an email with the tracking number.
Why do you ask for my phone number?
If you provide your mobile number during the check out you’ll receive sms updates from Australia Post. If you have an account set up with them it’ll start tracking your parcel straight away.
How do you contact me?
Please contact us through the Facebook group. https://www.facebook.com/onlylovelyleggings
You can also email us at email@example.com
Where do our leggings come from?
Unless otherwise stated on the product the leggings are shipped in from China. All leggings go through a minimum of 2 weeks quarantine with us before even making it onto our website. This 2 weeks is on top of any shipping time from China. As a tailor I make alterations as required by demand.